Refund policy

Refund & Return Policy

TreeVine Life LLC (“TreeVine,” “we”) sells to individual consumers in the United States. Questions about a return? Email admin@treevine.life.

30-day returns

Most items may be returned within 30 days of delivery (or pickup) if they are unused, in original condition, and in original packaging. Please contact us first at admin@treevine.life so we can give you return instructions. Return shipping is the buyer's responsibility unless the item arrived damaged, defective, or not as described. Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the return.

Exceptions

  • Hygiene items (compression socks, continence care products, CPAP masks and accessories): opened or used items cannot be returned. Unopened items may be returned within 30 days.
  • Donations, digital items and services (including the Donation in Memory of Lydia, Zonasur shout-outs and VidaList listings) are non-refundable once processed.
  • Original artwork (including The Lydia Collection): may be returned within 30 days in original condition; return shipping and insurance are the buyer's responsibility.
  • L'Atelier DIY Kit: may be returned within 30 days if unassembled, unmodified, and with all packages returned together. Return shipping is the buyer's responsibility.
  • L'Atelier Assembled and Smart configurations are built to order. You may cancel for a full refund at any time before production begins, which we will confirm to you in writing. After production begins, these orders are non-refundable except for defects covered by our warranty.

Refurbished and used equipment

Each refurbished item is described on its product page with its condition. Items are cleaned, inspected, and tested by TreeVine before sale. Refurbished equipment carries a 90-day limited warranty covering defects in function from the date of delivery or pickup, unless the product page says otherwise. The warranty does not cover damage from misuse, accident, modification, or normal wear.

Damaged in shipping

Please photograph the item and packaging and contact us within 48 hours of delivery so we can repair, replace, or refund.